multiple user credit cards aren't tracked properly

Accurately tracking business expenses for your credit cards is crucial, @Lawnkingoftexas. You mentioned encountering challenges with tracking transactions for your Chase credit card accounts and differentiating between the main card (Monica) and the employee card (Dennis). I recognize that this situation can be challenging, and I appreciate your efforts to seek a solution. I want to ensure I provide the details to resolve this.

Based on your description, all transactions and payments are currently being applied to Monica's card. Please know this behavior is expected if your bank provides a single statement for Monica's and Dennis' cards since the total balance and transactions roll up to the main account. I recommend contacting your bank to find out if they provide a single statement for all cards or separate statements for each card. This will help you set up your accounts correctly in QuickBooks Online (QBO). For more info, check out this article: About bank or credit card subaccount setup.

Next, since I haven't seen the video, I can't confirm moving your main card as a subaccount is a viable option. However, it is possible, although there's a prerequisite before doing it: the subaccounts or the main card should be disconnected from online banking first. If not, you'll encounter an error message as in the image below:

While I don't immediately recommend this before verifying with your Chase bank, you'll want to disconnect the card connected to online banking before moving your cards. You can follow these steps to disconnect an account connected to online banking:

1. Go to Transactions, then Bank transactions.
2. Choose the tile for the main card (since it's connected to online banking).
3. Click on the pencil icon, then select Edit account info.
4. Tick the Disconnect this account on save checkbox.
5. a. If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
6. Select Save and Close.

After this, move your subaccounts as in the video you're referencing. Then, refer to this guide to reconnect your cards: Connect bank and credit card accounts to QBO.

Need more personalized assistance? I highly recommend trying out our QuickBooks Live Expert Assisted Team. This service offers access to certified QuickBooks experts who can provide real-time, 1-on-1 support tailored to your needs. Whenever you need help setting up accounts or navigating the software, they can guide you every step of the way.

When this is fixed, I'm adding these guides about categorizing and reconciling your credit card accounts in QBO:

• Categorize online bank transactions in QuickBooks Online
• Match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

We're committed to helping you resolve this issue so you can manage your credit card transactions. I appreciate your patience as you review the details I've provided. We're here if you have further details you'd like to add to your concern. Take care and stay safe!

Hello Lawnkingoftexas,

Handling multiple credit cards under a single account in QuickBooks Online (QBO) can be managed effectively by utilizing the following steps:

Step-by-Step Solution for Tracking Multiple Cards

1. Understand the Current Setup in QuickBooks Online:
• QBO pulls the balance from the "main" card linked to your bank feed.
• Payments and transactions are sometimes misapplied to the main card instead of the sub-card.
2. Verify the Chart of Accounts:
• Go to the Gear icon > Chart of Accounts.
• Confirm that the main Chase credit card account is set up as a parent account.
3. Create Sub-Accounts for Each Credit Card:
• To better track transactions for each card:
1. Click New in the Chart of Accounts.
2. Select Credit Card as the account type.
3. Name the account (e.g., "Chase Credit Card - Monica" and "Chase Credit Card - Dennis").
4. Check the box for Is sub-account and select the main Chase account.
4. Link Sub-Accounts to the Bank Feed:
• If both cards are already pulling data from the bank feed, disconnect them temporarily.
• Reconnect the cards, assigning each to its corresponding sub-account:

• Go to Banking > Link Account.
• Link Monica’s card to its sub-account and Dennis’s card to its sub-account.
1. Allocate Transactions Properly:
• Navigate to the Banking tab.
• Assign downloaded transactions from each card to their respective sub-account during review.
• Ensure payments are applied to the correct card.
2. Adjust Balances and Payments:
• Monitor the payments to ensure they reduce the correct card balance. When making payments:
• Use the +New button > Pay Credit Card.
• Select the specific sub-account for the card.
3. Generate Consolidated Reports:
• For a complete view of all card activity:
• Run reports like Account QuickReport or Transaction Detail by Account.
• Filter to include both the parent and sub-accounts for a combined balance view.

Troubleshooting the "Cannot Make Sub-Account" Error

• This error may occur if the main account is connected to the bank feed. To resolve:
1. Temporarily disconnect the main card from the bank feed: Banking > Edit account settings > Disconnect this account on save.
2. Create sub-accounts as described above.
3. Reconnect the bank feed, linking the appropriate card to its corresponding sub-account.

Following these steps should enable proper tracking of both the main and employee credit cards, ensuring accurate financial reporting and reconciliation. Let me know if you'd like more detailed instructions or further assistance!

Thanks,

Sheikh Nasir

PAK BOOKKEEPING SERVICES