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C
coreyardis-yahoo
October 21, 2022
Question

My account lost connection to my bank account. when I added it back it added as a new account now shows doubled transactions

  • October 21, 2022
  • 1 reply
  • 0 views
How can I fix this. I made the original account inactive but all the transactions still show in profit loss readings etc

1 reply

R
Rea_M
October 21, 2022

Hello there.

 

Let's exclude all your duplicate (doubled) transactions so you can fix your data and keep your financial records organized and accurate in QuickBooks Online (QBO).

 

When you make an account inactive, your transactions will not be removed or deleted. That's why they still show in your Profit and Loss report. Since your transactions doubled, you'll have to exclude those duplicate ones to keep your new account updated. To do this, here's how:

 

  1. Go to Bookkeeping, select Transactions, then select Banking.
  2. Select the For Review tab.
  3. Click the checkbox of the transactions to exclude.
  4. Select Exclude.

The transaction moves to the Excluded tab of the Banking page. For the complete guide, you can refer to this article: Exclude a bank transaction you downloaded into QuickBooks Online.

 

In case you've already added those duplicate transactions to your chart of accounts, you can open your account and delete them from there.

 

Also, I encourage you to reconcile your accounts regularly (every month). This helps monitor your income and expense transactions and detects any possible errors accordingly. You may want to check out this article as your reference to guide you in doing or fixing a reconciliation in QBO: Learn the reconcile workflow in QuickBooks.

 

Let me know if you have other banking concerns or questions about managing transactions in QBO. I'm always ready to help. Take care, and have a great day.

C
coreyardis-yahooAuthor
October 22, 2022

Ive tried to do these things but its not fixing the profit loss report. When I made the duplicate account inactive the system created an

Opening Balance Equity

and I cannot get rid of this as it was created by quickbooks.  Any help would be appreciated

M
MadelynC
October 22, 2022

I'd love to direct you to the best help available so this gets taken care of, coreyardis.


Since the solutions provided above didn’t fix your Profit and Loss report situation, it would be best for you to contact our support team. They can check the issue further and help you find more solutions.


Here’s how:

 

  1. Log in to your QuickBooks Online account.
  2. Select the Help (?) menu.
  3. In the Assistant window, type in “Talk to a human” in the field.
  4. Enter a brief description of your concern, then go to the Contact option.
  5. Choose a way to connect with us:
    • Start a chat with a support expert
    • Get a callback from the next available expert


I’ve attached this guide to help QuickBooks handle your transactions moving forward: Set up bank rules to categorize online banking transactions in QuickBooks Online. It speeds up your review process and keeps transactions settled in the right accounts.


Don’t hesitate to drop a comment if there’s anything else that we can help you with. We’ll be here. Keep safe always!

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