My bank account is linked, but it stopped tracking transactions in May of 2024 and I can't find the rest of the year. It did the same to milage. How do I fix this?

The issues you have encountered with missing transaction and mileage data from May 2024 onward may be due to potential disruptions in the bank feed, connectivity problems with the application, or particular settings within your QuickBooks account, Tay-nicole44.

To address and resolve these issues, please follow the steps outlined below:

Bank Account Tracking Issue:

Issues with bank account tracking can arise for various reasons, including temporary connection problems with your bank or changes in your bank’s security settings. Here are the steps we can take to troubleshoot the issue:

Manual Update:

1. Go to the Transactions menu in QuickBooks Online.
2. Click Bank Transactions.
3. Select the bank account in question.
4. Click the Update button to refresh and sync your bank data.

Check Bank's Website: Sign into your bank’s website to verify their systems are operational, as maintenance or server issues can affect connectivity.

Clear Browser Cache: An accumulated cache in your browser can cause sync and connection issues. Access your QuickBooks Online account in a private or incognito window. If it works, clear your browser's cache and cookies.

Mileage Tracking Issue:

The problem with mileage tracking could stem from app settings or device location settings. To fix this:

Turn on Auto-Tracking:

1. Open the QuickBooks mobile app.
2. Select the menu ☰ icon.
3. Go to the Mileage menu.
4. Enable the Auto-tracking feature and allow QuickBooks to access your location.

Check Device's Location Settings: Ensure the QuickBooks mobile app can run in the background. On iOS, go to your device's Settings, select the QuickBooks app, and set Location to Always. On Android, follow Google's steps to allow the app to operate in the background.

For further assistance with mileage tracking, refer to this helpful article: Fix mileage tracking issues in the QuickBooks Online mobile app.

Additionally, you can check these resources for better managing your reports and bank transactions in QuickBooks Online:

• Categorize online bank transactions in QuickBooks Online
• What to do if you can’t find downloaded transactions in QuickBooks Online
• Run a report in QuickBooks Online

Furthermore, you might also want to explore QuickBooks Live Bookkeeping to streamline your accounting processes, ensure accuracy in your financial records, and provide expert support, allowing you to focus more on growing your business.

Thank you for your continued patience and understanding throughout this process, Tay-nicole44. Your diligence in maintaining accurate financial records is commendable. Let us know if you need further assistance. We’re here to help!