Thank you for raising your concern here in the Community, 1caninecountrycl.
I'm here to help you update your bank account in QuickBooks Online (QBO).
You might have manually updated your connected bank account already, but sometimes a bank's website uses multiple layers of security that QuickBooks has difficulty getting through.
Let's run manual updates in a row to give the connection: Here's how:
Go to Banking from the left menu.
Choose the Update button. This will attempt to connect and update your bank account which may take a few minutes.
Whether you get an error or not, do two more manual Updates (for a total of three).