Question

My bank accounts keep getting disconnected after every synchronization. I work with TD Bank. Is there a solution to this?

Forum|Forum|2 years ago
June 4, 2024
2 replies
0 views

I get the message "Our connection to this bank expired (350)," and I have to reconnect all three accounts every time I want to download transactions.

QuickBooks Online

M

MAnneJ

I appreciate what you've done on your end, Luis. No worries. I can help you with the troubleshooting steps and route you to the appropriate support.

Error 350 occurs when connecting your bank or credit card expires and if there's an update from your financial institution. It requires reconnecting every 90 days or every 18 months, depending on your bank. Moreover, you can check your bank's website if there are notifications that you need to confirm for a consistent connection with QuickBooks.

However, in your case, which asks you every time you want to download transactions, I recommend connecting them in a private window. Private window will prevent your browsing history from being saved.

You can use the following keyboard shortcuts based on what type of browser you're using:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If this works fine from there, go back to your regular browser and clear your cache.

On the other hand, if the issue persists, I suggest contacting our Customer Care Support team. This way, they'll be able to investigate why your bank keeps on disconnecting, as they also have the appropriate tools to address your concern.

In addition, you'll want to check this article and learn how to categorize transactions uploaded to QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

I'll keep an eye out in the comments if you need additional assistance managing your bank feeds. Have a good one.

L

LuisDRamirezAuthor

Thank you MAnneJ,

I did what you suggested and it still keeps disconnecting. I'll try contacting Customer Support as you recommend.

Regards,

Luis

J

JBS 12

I can't even connect my TD Bank account to QBO. I spoke to TD tech support and they said its a QB issue. HELP!!!

A

Aldren18

I can see that this is a high-priority issue, JBS. Allow me to assist you in connecting your TB bank account to QuickBooks Online (QBO) smoothly.

Could you let me know if you are encountering the same Error 350 as the original poster in this thread? Additionally, did you follow the troubleshooting steps provided by my colleague MaeAnneJ?

If you did experience the same error and have already tried those steps without success, I recommend contacting our Support team for further troubleshooting. They have the expertise and tools to assist you more effectively.

To reach out to them, here's how:

Go to the Help menu at the upper right.
Choose the Search tab.
Select Contact Us at the bottom of the screen.
In the Ask about something else section, enter your concern.
Hit on Continue and choose a way to connect with us.

Our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced support is available any time, any day.

If you encounter different error messages when connecting your TD Bank account to QBO, any details you provide will assist me in troubleshooting the issue more effectively.

Additionally, we want to highlight these resources that can assist with your bank transactions in QBO to ensure thorough financial management:

Tap the Reply button below if you have other concerns about banking connectivity in QBO. I'm here to ensure you have a smooth experience with QuickBooks Online.

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