Question

My bank accounts will not stay connected. Every day I have to reconnect them. Is there a way to fix this?

Forum|Forum|3 years ago
December 28, 2022
3 replies
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Original commenter did not share additional details

QuickBooks Online

Welcome to the Community, Tyler. I appreciate you for reaching out to us.

I recognize how challenging it is when your bank accounts do not stay connected in QuickBooks Online, making it difficult to keep track of your bank transactions. Rest assured that our top priority is to resolve the issue.

May I know the name of the bank you use and whether any errors appear on your banking page? It's possible that your bank is undergoing system maintenance. You may visit your online banking website to see if there is a notification that requires your attention.

I also suggest performing a manual update in your QuickBooks Online. Here's how:

Go to the Banking page, then select Bank transactions.
Click Update.

You may visit this article for more details getting the latest transactions from your bank and credit card accounts: Download the most recent bank and credit card transactions in QuickBooks Online.

I've also included this article to help you understand how to categorize transactions to ensure your financial records are accurate. Please visit this article: Categorize and match online bank transactions in QuickBooks Online.

Please drop by again by clicking the Reply button below if you have further concerns about your bank connectivity in QuickBooks Online. We're always willing to assist you. Have a great day!

T

tyler-lafreniereAuthor

Hi,

The bank I use is TD bank. I have tried to manually update the banking transactions, but it still says that the accounts need to be re-linked. The error code I am getting is 324, it says that the account cannot be found at my bank. When I re-enter my banking info, it will connect to the account, but it will lose the connection again the next day.

M

Mark_R

Thank you for getting back to us and providing additional information, @tyler-lafreniere.

I want to make sure you can connect your TD bank account to QuickBooks Online (QBO).

There are some possible reasons why the error 324 message shows up when connecting the bank account to QBO. Here's a list of them:

Your bank or credit card company changed the account or moved it to a new server.
You changed the account name or other info on your bank or credit card company's website.
Your bank or credit card company issued a new account or credit card.
You closed your bank or credit card account.

To fix the error, you'll have to update and check your connections in QuickBooks. Here's how:

Sign in to your QBO account.
Click the Bookkeeping menu, then Transactions.
Go to the Bank transactions tab.
Click Update.
If you still see the error, look for a banner on the Banking page. Select the Check connections link and follow the steps to fix the issue.

I'm adding this article for more guidance: Fix banking error 324 in QuickBooks Online and QuickBooks Self-Employed.

Once you're able to connect your TD bank account, QuickBooks will automatically download your bank transactions. Then, you can now categorize them to put them into the correct account.

Come back to this post and let me know how it goes, @@tyler-lafreniere. I'll be around to provide further assistance.

JessT

Thank you for always updating us, tyler-lafreniere.

I can see that my colleagues have already provided the steps and articles that we can share to resolve your online banking connection. At this point, I would recommend contacting our QBO Support. This way, they can use more tools to gather more data and investigate this further.

Click on Help and click the Search tab.
Click Contact Us at the bottom.
Enter a sentence to describe the issue and click Continue.
Choose Start a chat or Get a callback.

Feel free to comment below if you have more concerns about online banking. Have a good one.

M

MrBojanglez

I found the fix FINALLY! You have to contact your bank and make sure you have the option to allow a connection to a 3rd party financial planning tool turned on. I have HUNTINGTON BANK. Called customer service and they had me sign on using the web version. There was a setting in my profile to allow my account to connect. It doesn’t unlink anymore.

It’s weird though because I’ve had my account connected to other stuff for like ever.

S

SashaMC

Hello MrBojanglez,

I am so happy you were able to get that matter resolved! If you have any other questions, you know where to find us! See you soon!

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