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K
kurt@redundant.m
October 7, 2023
Question

My bank connections keep disconnecting and asking for verification. I’ve signed in, it goes through 100 times now. But immediately needs it again.

  • October 7, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

J
jeanbiverly_
October 7, 2023

Let's work together to fix your bank connection, @kurt@redundant.m.

 

Certain errors would stop your financial data from syncing. If you encounter any issues, please follow the troubleshooting procedure outlined in the Step 4 section of this article to resolve them: What to do if you get a bank error.

 

For the time being, let's perform a manual update to refresh the connection and access your recent transactions. Let me guide you on how.

 

  1. Go to Bookkeeping.
  2. Select Transactions, then choose Bank Transactions.
  3. Click the account, then hit Update.

 

As another option, you can sign in to your bank's website to narrow down the underlying cause of the situation. Confirm if they have server issues or going through maintenance. This occurrence delays the data exchange between the bank and QBO.

 

If everything is working on their end, update the feed again using a private window or other supported web browsers. It could be that the program has a temporary issue with the browser you're currently using. These are the shortcut keys:

 

  • Mozilla Firefox: Ctrl + Shift + P
  • Google Chrome and Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Option + P

 

Also, I recommend these articles related to bank feeds that you can use in the future:

 

 

Please feel free to reach out if you have any follow-up concerns regarding bank feeds. I'm here to help. Have a good one!

    K
    kurt@redundant.mAuthor
    October 8, 2023

    @jeanbiverly_  No Luck Still.  The email telling me theres an error also says 

    Regarding: "No company name"

     

    But i dont know how I dont have a company name 

    Any thoughts?

    Thanks

    Clark_B
    Clark_B
    October 8, 2023

    Hi there, @kurt@redundant.m.

     

    Thank you for reaching out to the Community. I would love to help you, but I just need more specific information so I can address your concerns properly. 

     

    Can you tell me more about the error message that you encountered? And what bank did you try to connect to?

     

    Any additional information would help me check for solutions to address your concerns better. Please don't hesitate to provide any further details or a screenshot as a visual guide to explain your scenario more clearly.

    J
    Jweavss
    December 30, 2023

    Any luck with this? I’m having the same issue where I keep getting disconnected everytime I log in or refresh. I got that email that says no business name too.

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