Good to see you here, deborah-davis. Let me help you with your payment concern in QuickBooks.
I appreciate you updating your bank account as one of the necessary things to be done.
Since the payment didn't go through after updating your bank account, you can contact your customers then have them initiate the payment again using the same link.
Once done, you can also check the deposit speed to find out when it will be deposited into your bank account.
I've also attached some helpful articles that you can use in managing your QuickBooks Payments account: