My Bank Integration won't stay connected. I have reconnected it several times during the past week. What is wrong?

I haven't received a similar report about the bank connection issues in QuickBooks Online, pacific1.

Let me help ensure your bank account is connected again so you'll get the latest transactions. Since you're reconnected the bank several times and the connection is unable, I recommend logging in to the bank's website.

From there, please check the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website.
3. Check your bank’s website for any announcements about new security requirements.

Any changes from your bank can affect the connection. You can browse this article for solutions if you have other issues: What to do if you get a bank error or can't download transactions in QuickBooks Online.

You can also perform some troubleshooting steps to isolate the issue. Let's start by clearing the browser's cache and cookies to check if it's a browser-related issue. Follow the steps to clear cache for your browser.

• Firefox
• Google Chrome
• Safari for Mac
• Microsoft Edge.
   

Once done, make sure to restart your browser for changes to take effect. Then, check again the connection of your bank account. To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

If the issue persists, please contact our QuickBooks Online Live Team and report the issue. That way, they can create a case under your company and update you via email.

Thank you for your patience. Don't hesitate to leave a comment below if you have additional questions. I'm always around to respond.

@pacific1 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

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