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November 17, 2022
Question

My bank of America account is not downloading new transactions. It is saying all caught up but didn't download transactions for today or yesterday

  • November 17, 2022
  • 25 replies
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25 replies

November 17, 2022

Same. QB desktop 2023. I tried deactivating and reconnecting, but it didn't help.

November 17, 2022

Same here. Transactions up till 11/14 worked fine. Have not been able to get any transactions from 11/15 or 11/16 to import. Continues to say caught up even though I know for a fact I have 25+ transactions that haven't been imported. 

November 17, 2022

The same for me with Bank of America.

November 17, 2022

Same here.  This has been going on for several days now. 

November 17, 2022

Tenemos el mismo problema de Workcolor desde hace 3 dias aproximadamente.

MaryLandT
November 17, 2022

Hello billing96, hc10, MattSRQ, Sunanda, and Jenngine.

 

I'll help check why transactions from your Bank of America account won't download. Some may take a little longer. In your case, downloads may seem stuck. You can do a manual update. Here's how:

 

  1. Go to Bookkeeping , select Transactions, then Bank transactions.
  2. Click Update.
     

This updates all your connected bank and credit card accounts. The number of transactions in each account tile will increase if QuickBooks downloads new transactions.

 

If transactions are still not showing up, the issue may be on the bank’s end. I'm adding these article for the steps you can take to fix the connection. 

 

 

When everything looks good, go back to QuickBooks and do the manual update again. Then, you can review, categorize, and add transactions to your bank register.

 

If not, I recommend contacting our QuickBooks Online Live Team. They can create a case under your company and send it to our Online Banking Team to investigate why transactions from Bank of America won't download.

 

For QuickBooks Desktop, make sure to download the latest update to keep the system up-to-date. If your system is already updated and still not downloading transactions, you can also contact our QuickBooks Desktop Team. That way, they can create a report about the banking issue with Bank of America.

 

In case you need to bring in transactions while QuickBooks won't download them yet, you can manually import them. I'm adding these articles for your product.

 


If you need more help with downloading bank transactions, please leave a comment below. I'm always right here to answer your questions.

November 17, 2022

billing96hc10Sunanda, and Jenngine.

 

Found this in another thread. If you call Quickbooks and give them the INV numbers below they will add you guys to a list of companies that are experiencing the same issues. 

 

  1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter. You may provide these investigation numbers:
    • INV-79688 Bank of America,
    • INV-75536 Chase Bank
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
November 17, 2022

There is NO Talk to a Human in Desktop Pro Plus 2022! This is PATHETIC!

 

 

November 17, 2022

Same problem here! Everything was fine until I tried to download 11/15. Same issue today. I cannot download 11/15 OR 11/16. THIS HAS TO BE FIXED!!! Tried calling tech support yesterday and even after a half hour they were basically useless!

November 17, 2022

I am experiencing the same issue with Desktop 2020. QB Stopped downloading transactions from Bank of America for last few days. No errors, connects fine and updates balance information but does not download transactions. This is frustrating. I called QB help desk, that connects me to a call center overseas, and the rep has no clue on the problem or how to fix it and starts to sell me on paying for support!

 

 

November 17, 2022

Same here, BOA transactions not downloading in QB Desktop.   Bad time of year for this stuff to start happening.  

November 17, 2022

Same problem here since 11/14.  Please fix this QB!!!!