My bank register doesn't flow from one page to another. There are entries from 2019 - 2021 on one page and then 2014 - 2021 on the next page. I know I've sorted them

Hi dschraub,

Let's run some troubleshooting steps to get your register sorted out correctly.

To start with, log into your account on an incognito window. Here is a list of keyboard shortcuts to open one:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: ⌘+ Shift + N

If the transactions show correctly on both pages, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Additionally, can you add a screenshot of the pages you mentioned? Is it on the Chart of Accounts page or the Bank Register one?

You may browse these articles for more resources on how to ensure that the transactions are on the correct accounts:

• Categorize transactions
• Reconcile accounts

Also, you may visit our Self-Help page for tips on managing your account.

I'll be around to ensure that this gets resolved.