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Sammi4
February 7, 2022
Question

My bank transactions are not showing descriptions nor is my bank syncing automatically in QuickBooks Online

  • February 7, 2022
  • 1 reply
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My bank transactions in QuickBooks Online are not automatically syncing and when they do there are no descriptions 

1 reply

C
Carneil_C
February 7, 2022

Help has arrived, @Sammi4. I'll take care of this query about banking so you’ll be able to sync data in QuickBooks Online.

 

Our system fetches the latest data from the bank every night around 10 PM PT. For most banks, transactions are usually available for QuickBooks to download the day after they are posted to the bank's website. Some may take a little longer, depending on the financial institution's discretion.


I'd also like to know the name of the bank account in question. This way, I can provide you with the appropriate steps to take and resolve this issue.

 

Meanwhile, if your bank transactions aren't downloaded automatically, the first option is to use the Update button to sync bank transactions into the system automatically.

 

The second option is to manually upload them using a CSV file. The steps below will walk you through the process:

  1. From the Transactions tab, select Banking.
  2. In the Link account drop-down, select Upload from file.
  3. Click the Drag and drop or select files button.
  4. Select the CSV file and then open.
  5. In the QuickBooks account dropdown, select the account you want to upload the transactions into. 
  6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks.
  7. Select the transactions 
  8. Select Yes.
  9. Click Lets go.

 
To learn more about mapping and uploading bank entries, see the following article:

 
When everything is all set, you'll want to check out these articles for guidance. These can guide you further on how to categorize your transactions and reconcile your account flawlessly: 

 
I’m always ready to assist you if you have any other questions or concerns about managing your bank transactions. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe.

S
Sammi4Author
February 9, 2022

TD Bank. When I use “update” it does it but just says VISA and not the name of the store/vendor like it did before. 

katherinejoyceO
katherinejoyceO
February 9, 2022

Thanks for adding more details about your bank, @Sammi4. As an additional insight, QuickBooks will only depend on the information sent to us from your financial institution.

 

If you're uncertain of the transactions that are coming in, you may take a look at your statement and review them.

 

Moreover, you can contact your bank to help you check each transaction and modify the bank detail.

 

When everything is corrected, you can follow the steps to categorize and review your transactions from the Banking page.

 

Let me know if you have follow-up questions or additional concerns. I'm always around to help you again.

 

 

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