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lolcomat66
April 11, 2021
Question

My bank transactions are not updating

  • April 11, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details

    3 replies

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    CharleneMaeF
    April 11, 2021

    Thank you for raising your concern here in the Community, lolcomat66.

     

    Let's manually update your bank account by toggling the Refresh all button. Let me guide you how.

     

    1. Go to the Gear icon.
    2. Select Bank accounts.
    3. Click the Refresh all radio button a couple of times to update your banks. 

     

    If the issue persists, you can manually import your bank transactions using a CSV file. 

     

    Additionally, I encourage categorizing your transactions in QuickBooks. This ensures your books are accurate.

     

    Please let us know in the comment section below if you have other banking questions or concerns. I'd be glad to help you out anytime. Take care!

    C
    CharleneMaeF
    April 12, 2021

    Hi lolcomat66,

     

    Hope you’re doing great. I wanted to see how everything about manually updating your bank account. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

     

    Looking forward to your reply. Have a pleasant day ahead!

    D
    Door2
    August 21, 2023

    These week my QBO account stoped syncing with all my credit cards several times ( like 4 times in one week ) we need to update our accounts every time and we dont know why its happening so often.

    T
    tlindquist
    August 23, 2023

    We are having the same issue. I've already spent two hours with support, and hour on the phone yesterday only to have the case closed and not resolved, and an hour with chat support today getting the same run around and being told that my account does not have a problem. This is very frustrating. I will be looking into alternative software.

    W
    Woodheads
    August 23, 2023

    Mine aren't updating either. So frustrating! No help from support chat. 

    J
    Joe2851
    December 1, 2023

    I am using QuickBooks Self-Employed and my bank account hasn't updated since August. I go to bank accounts and push the "Refresh all" button, but it doesn't update. It still says "Updated 5 months ago" after I hit refresh. I tried reconnecting the bank even and it still stops updating transactions at the same date in August.
    I went to my Chase Bank account online and it says it last communicated with QuickBooks today.

    Help.

    JoesemM
    JoesemM
    December 1, 2023

    I appreciate the steps you've taken to update your Chase bank, Joe2851. Let me direct you to the support team that can help you update your bank transactions in QuickBooks.

     

    Since the steps you've taken didn't update your Chase transactions after hitting the Refresh All button in QuickBooks, I'd recommend reaching out to our QuickBooks Self-Employed Support Team. They can securely review your account and create an investigation ticket if other users are experiencing the same issue.

     

    To reach them, follow the steps below:

     

    1. Go to Help (?) and select Contact Us.
    2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
    3. Enter “talk to a human”, then select Continue.
    4. Choose which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

     

    To learn more about their support hours and types, see this link: Contact QuickBooks Self-Employed Support.

     

    For the time being, you may utilize the web connect feature by bringing your bank entries to QBSE manually. You can check these articles for the detailed steps: 

     

     

    Additionally, I'll be sharing these resources that will help you categorize your bank transaction and how QuickBooks Self-Employed matches it to a line on your Schedule C categories:

     

     

    Please let me know if you have any other banking concerns by dropping a reply below. I'll be around to help you. Take good care.

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