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D
dsplager-gmail-c
March 16, 2024
Question

My Chase bank account is significantly off. I'd like to take the drastic move of deleting last year's records and enter manually. How can I start over?

  • March 16, 2024
  • 2 replies
  • 0 views
I realize this could be construed as "lazy", but it will take me hours to fix the errors, whereas I can more easily create new entries.  I'm in my first year of using QBO, so I'd rather do the work to make 2023 correct and build from there.

2 replies

K
KimberlyS
March 16, 2024

We appreciate you posting here in the forum, dsplager.

 

I can see the significance of acquiring bank transactions to keep track of your business finances. Hence, I'll share some information to help you achieve your goal in QuickBooks Online.

 

Beforehand, can you add more details about your concern? Did you encounter a specific error when working with your bank feeds? It could help us determine the most appropriate resolution.

 

In the meantime, please check if there's an ongoing issue with your bank by logging in to their website. It could explain why your bank account is significantly off.

 

If everything is good at your bank's end, you can follow these steps to exclude bank transactions so you can start over:

 

  1. Head to Transactions, then Bank transactions.
  2. Choose the For Review tab and select the box beside the transactions you want to exclude.
  3. Click on Exclude.

 

After that, let's open your account register to add the transactions manually. Here's how:

 

  1. Click on the Gear icon, then Chart of accounts.
  2. Locate the account and select View register from the Actions column.

 

Lastly, proceed to Step 2 in this article for the detailed steps on entering your transactions: Manually add transactions to account registers in QuickBooks Online.

 

On the other hand, you can also download a CSV file of your transactions from your bank and import them into the system to save more time.

 

Moreover, you might want to scan these resources to help keep your transactions organized and ensure they match with your bank and credit card statements:

 

 

Keep us posted in the Community if you have additional questions on managing bank transactions or other related concerns in QuickBooks Online. We'll be around to help.

D
dsplager-gmail-cAuthor
March 16, 2024

It supposedly syncs just fine.  But the balances between what QBO says and my bank statements say for EOY are over 30K off.  

K
KimberlyS
March 16, 2024

We appreciate you getting back in the thread, dsplager.

 

I have the information you need to fix a mismatched balance between the bank and Quickbooks Online.

 

QuickBooks is dependent on the transactions provided by your bank. It will also be affected by manually recorded transactions that haven't been reviewed yet, which you need to categorize.

 

Here's a list of reasons why QuickBooks doesn't match your bank's actual balance so you can review them thoroughly:

 

  • Outstanding transactions
  • New transactions for a connected account
  • Duplicate transactions
  • Edited or deleted transactions
  • Credit card (liability) account

 

Moreover, you might want to review these resources to ensure your transactions match with your bank and credit card statements and fix related discrepancies:

 

 

Feel free to add a reply on this thread if you have additional questions about your account balances or other related concerns in QuickBooks Online. We're here to help.

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