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January 30, 2021
Question

My client paid me online and Quickbooks seems to be withholding depositing my money because they want me to sign up for their New Instant deposit service???

  • January 30, 2021
  • 1 reply
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1 reply

IamjuViel
January 30, 2021

Let me share some information on how QuickBooks processed your client payments, @aportune1.

 

Generally, for client payments made through credit card, it takes 1-2 business days to be posted in your bank. However, bank transfers (ACH) payments can take 2-7 business days. Also, here are the other factors to consider when processing your customers' payments:

  • Time of day you enter transactions.
  • Weekends and federal holidays.
  • Financial institution where transactions are deposited.
  • How long it takes for your bank to verify and process electronic deposits.

There would be a need for us to look into the real time status of your payments on a secured environment. Since the Community page is a public forum, I'd recommend contacting our Merchants Support Team. A specialist will be able to look up your account on a secured environment and check the payment status. Here's how to contact us:

  1. Go to https://community.intuit.com/browse/payments-contact-us.
  2. Choose the Payments product you're using.

Also, to learn more about credit card processing, you may check these articles:

Let me know if you have other questions. The Community and I are always here to help.