My costumer made a payment of $700. I’m having trouble collecting it. How do I transfer it to my bank account?

Let me share some insights regarding processing payments in QuickBooks Online (QBO), Michelle.

In QBO, the processing of payment will take some time to process before it will go to your bank since they will thoroughly review this payment. It will also depend on what product and type of payment you use in QBO. However, before processing your payments, it's best to ensure that you record these transactions in QuickBooks. Either in Sales Receipt or Receive invoice payments. 

It's also best to ensure that you record these transactions accurately by checking the account if it's stored in your bank. If it's saved under the Undeposited funds, or also named as Payments to deposits, you create your Sales receipt, you'll need to create a Bank deposit and save it under your bank account. Afterward, run a report named Balance Sheet. 

Here's how: 

Step 1: Create a Bank Deposit if it's saved under the Undeposited Funds. 

1. Go to the +New located at the left navigation panel and click Bank Deposit under the Other column. 
2. Under the account, ensure that you entered the right bank name. 
3. Tick the Sales received, and press Save and close once done.

Step 2: Run a Balance Sheet report

1. Go to the Reports menu located at the left navigation panel. 
2. In the Search bar, type Balance Sheet. 
3.  Click the Customize option and select the report period. Ensure that the Date is accurate and adjust the date until today if necessary. 
4. Press Run report. 
5. You may see in there that your bank account has increased. 

On the other hand, if you happen to record it in the invoice payment, you'll need to edit its date by following these steps: 

1. Go to the Sales menu and click All Sales. 
2. Search for the specific transaction. Its Type column should indicate as Payment.  
3. Press Edit located in the Action column.
4. Within the Receive payment window, click the Deposit to dropdown. 
5.  Choose your bank. Once done, hit Save and Close. 

You can also refer to this material to learn more about how to accept electronic customer payments for online invoices and in-person sales: Take and process payments in QuickBooks Online with QuickBooks Payments. 

I'll also leave this guide for you to use in your future transactions in case you want to customize your reports or sales forms: 

• Customize reports in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

If you need further assistance when it comes to processing your payment, just leave a comment below and we'll be here to help you.