My credit card account is connected to QB Online however I’m not able to reconcile. I keep getting the page stating to connect the account. Tried suggested Cntrl ShiftN

Thank you for reaching out to the Community. I appreciate your effort in resolving your issue when reconciling your credit card account in QuickBooks Online (QBO). Let's go over some details to uncover the underlying reason and find a resolution for this issue, henry.

First off, I suggest contacting your bank if everything is working on their end. This is to inquire about any potential issues and updates on their end that could be affecting your account.

Once you confirm that everything is working perfectly on your bank, I recommend contacting our Customer Support to check your account internally and provide you with steps that can fix your reconciliation issue.

Here's how to connect with them:

1. Log in to your QuickBooks Online (QBO) account.
2. Click (?) Help.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

If you encounter any difficulties reconciling your accounts or with any QuickBooks tasks, please don't hesitate to let me know by leaving a comment below. I'll be here to lend a helping hand.