My credit card and bank transactions are visible in QuickBooks online but will not download when using the QuickBooks mobile app. How do I fix this?

Hello ciera-whitmore-g!

Thanks for reaching out to us. I understand that you want to download the transactions using the QuickBooks Online app. Let me help you.

It's good to know that you uninstalled, then reinstalled the app. This can fix any issue on the app.

However, since this behavior persists, I suggest you reach out to our Support Team. They'll be able to check why the transactions are downloading on the QuickBooks Online app.

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter "Download transactions", select Let's talk and then choose a way to connect.

I added these articles if you need help in categorizing transactions and reconciling the accounts:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you have any other concerns regarding your bank transactions, please let me know. I'm here to help again.