My csv will not download?

Hi, @sammilee.

It's my priority to help you import your CSV file to QuickBooks Self-Employed.

To get started, may I know the specific error message you've received when trying to download our file? This way, I can check for any open investigation and share with you the right amount of resolution.

On the other hand, I would recommend reviewing your file format to avoid errors. You can review the file format through this link: Format CSV files in Excel to get bank transactions into QuickBooks.

Once done, here's your complete guide with manually importing your transactions into QuickBooks Self-Employed.

To narrow down the result, you can also open QuickBooks using a private window, then upload the file from there. This browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your original browser and clear its cache to start fresh.

For additional tips about QuickBooks and banking transactions, you can also check out the topics from our help articles.

If you have any other banking questions, please let me know by adding a comment below. I'm always here to help. Have a good one!