My deposit has been on hold since May 7th 2021. I have tried to get them to release the funds for over 8 hours. Nothing has been done. Empty promises and lies.

Hi there, ryon-anantasurfa.

I know how important for your business to get your deposit on time. Let me route you in the support who can help check the status of the transaction.

Before we proceed, allow me to share the reasons why a fund is placed on hold.

• When your payment processing exceeds the established maximum dollar amount expected on your account.
• When a transaction is processed after several authorization attempts and failures.
• When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
• When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or to Intuit.

To resolve the issue, make sure to submit any requested documents as soon as possible. We’ll review them and it typically completed within 2 business days.

If it’s beyond that period, I recommend contacting our Payments Support Team. They can access your merchant account in a secure space and explain in detail what happened to the deposit. Once the source of the issue is identified, our specialists will assist you on how to get the funds.

Tap here to get the complete contact details for our merchant services team. It includes the support hours and types.

For additional resources, this article contains topics that will guide you on how to handle payment holds issues. Make sure to click on the reference to view the complete information: Understanding Payment Holds.

Please feel free to get in touch with me here for any additional questions. I always have your back. Have a good one.