My deposits are on hold

Hello there, Chrisgcoaching.

There are a few possible reasons why chargebacks happen. It is when a transaction you processed gets disputed and the money goes back to the customer. You can follow the instruction in the email we sent to you on how to respond to chargebacks and why deposits are on hold. For more details, you can use this page on how to handle chargebacks and retrieval requests for QuickBooks Payments.

Also, it would take 5-7 business days for the payment to be deposited to your account if this is your first time using the feature. The next payments will be deposited much faster. You can use this link for reference: Common questions about payment deposits in QuickBooks Online. 

To help you sort things out securely, you can get in touch with our Payments Support Team. To prevent chargebacks in the future, you can click here. 

Let me know if you have other questions. Take care and have a great day!