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August 14, 2023
Question

My lowes account shows the balance and it updates but it doesn't show any of the transactions made with that business card. how do I get them to show up?

  • August 14, 2023
  • 1 reply
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1 reply

August 14, 2023

It's nice to see you here in QuickBooks Community, jbacko8725. Let me provide troubleshooting steps so you can see the transactions made with a business card in QuickBooks Online.

 

When you connect your online bank and credit card accounts, QuickBooks automatically downloads new transactions. Since you’re not getting the other entries, I suggest clicking the Update button on the Banking page. It refreshes the connections between the bank and QuickBooks so the missing data will appear.

 

Here's how:

 

  1. Go to the Bookkeeping menu on the left panel.
  2. Select Transactions and choose Bank transactions section.
  3. Select Update.

 

If you get the same result, I'd recommend signing into your bank’s website to check if the issue is on their end. You can open this article to see the steps on how to perform the process: What to do if you get a bank error or can't download transactions in QuickBooks Online. In case the issue continues to occur, you can continue following the article and proceed to Step three to fix this matter.

 

Lastly, refer to this article if you need steps on how to add or match downloaded entries to avoid duplicate ones: Categorize online bank transactions in QuickBooks Online.

 

Don't hesitate to post again if you have additional queries about managing bank and credit card data in QuickBooks Online. I'm always here to help, jbacko8725. Have a great day!