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Home Watchers
March 14, 2021
Question

My money is not deposited to my account

  • March 14, 2021
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

C
Charies_M
March 14, 2021

Thanks for coming here for help, Home Watchers.

 

Normally, funds reach your deposit bank account within 2-3 business days of the transaction. However, this still varies depending on the time of day you enter transactions, which financial institution you choose for transactions to deposited in, and how long it takes your bank to verify and process electronic deposits.

 

Approximately, the wait time for credit card payments to be transferred to your bank is 5-7 banking days, while ACH deposits may take 7-10 business days.

 

 To check the status of processed payments, you can follow the steps below:

  1. Sign in to QuickBooks Online.
  2. Go to the Sales menu and select the Deposits tab.
  3. Select the bank deposit you want to review.

For the processing fee, you can visit this article: What are the fees for QuickBooks Payments?

 

Check out these articles to find answers about QuickBooks Payments:

If the payment is still not deposited within the given length of time, I recommend contacting the QuickBooks Payments Support Phone Team. They can review your account and investigate why you're getting some delays in receiving deposits.

 

Get back to me if you have other questions. I'd be happy to address it. Have a good one!

W
Will20001
October 14, 2021

Yea, I signed up and now quickbooks seems to be holding my 3 grand check, no way of knowing when I may get my money. She deposited on Monday, what do you think maybe next week, I did not know quickooks was going to borrow it from me for a week or two. 

BettyJaneB
BettyJaneB
October 14, 2021

Hello there, @Will20001.

 

I'd like to ensure that you'll be able to have the payments deposited on your account.

 

As mentioned by my peer above, the funding time of the deposits will depend on the transaction that you've processed.

 

If you're unable to receive the deposit after the said time frame. It'd be best to reach out to our Customer Care Team. They have the tools that can check your account and determine the reason why the fund hasn't deposited yet.

 

To do that:

  1. Click on Help at the top menu bar.
  2. Select on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

contact us1.PNGContact us2.PNG

 

If you've received a payment on hold message, you'll get an email at the email address you use to sign in to the Merchant Service Center. It will give you specific steps to fix any issues. Usually, we ask for more info so we can complete our review. 

 

Here are some links that you can check out about fixing the payment on hold status for deposits:

Lastly, for more insights about the funding time for QuickBooks Payments, you may scan through the links presented by my colleague above.

 

I'll continue to assist you should you need anything else with QuickBooks. Just let me know in the comments. Have a good one!

C
Charies_M
March 17, 2021

Hi, Home Watchers.


Hope you’re doing great. I wanted to see how everything is going about money not being deposited into your account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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