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May 15, 2021
Question

My new online Acct is not showing January- October of 2020. 598 transactions are showing for review in my desktop but NOT online. Please help.

  • May 15, 2021
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1 reply

May 15, 2021

We can perform some steps to see if this is just triggered by your bank, or in QuickBooks Online (QBO), pedcokedco-gmail.

 

There are some possible reasons why your bank transactions are not uploaded in QBO. Among these are: 

  • There is a minor or major update in youri8yd/ bank information such as the bank account number.
  • Update on your bank’s website. If you can't find your FI, you can request support for your bank and request it be added.
  • Updates in your Online Banking Login credentials.
  • Bank outage and other scheduled maintenance.

Let's try checking on your bank websites if there's no problem on their end. Then, manually download the bank transactions to upload the entries for January to October. Most banks, QuickBooks downloads the latest available transactions every night around 10 PM PT and some may take a little longer. Here's how: 

  1. Go to the Banking menu or Transactions menu.
  2. Go to the Banking tab.
  3. Select Update.

To learn more about this one, see the What to do if you get a bank error or can't download transactions in the QuickBooks Online article. If the same thing happens, just manually import your bank transactions using.CSV a file. You can download transactions from your bank's website and upload them to QBO. Just follow the steps and details in the Manually upload transactions into QuickBooks Online article. 

 

Once done, please contact our Customer Support Team to investigate what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. 

 

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

 

Please update us on the result after performing the steps or contacting our support in the comment below. I'd like to ensure this is resolved for you. You have a good one.