My payment deposit has been on hold. It's been over 3 working days since I've responded to the email review as well, but the deposit is still on hold.

Good morning, fizza-d-vasl-tea.

Thanks for reaching out for support here in the Community. I want to make sure you're able to see the deposit in your account.

As mentioned in the "Why are my funds on hold?" article, you'd need to respond to the email with any additional info that was requested, and then wait 2 business days for the funds to be released. Since you completed those steps, I recommend reaching out to a member of the Merchant Service Support Team. These agents have the necessary tools to take a more in depth look at your account and let you know when you can expect to see the funds in your account. 

Here's how to get in touch with the team:

1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

The following linked article provides these steps if you ever need them again in the future: Contact Payments or Point of Sale Support

Please don't hesitate to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.