My QB pmts are showing as undeposited funds but are deposited. When I try to match them to the bank deposits, they are not available to match. How do I clear these up?

Hi cassie-topflight,

Thank you for posting your question. I'll help you with matching your transactions.

When the transactions are deposited in the actual bank account, did you also see an equivalent deposit transaction created in QuickBooks Online? That will be a matching entry to your downloaded deposits. If there's none, you can deposit the transactions in the undeposited funds and match that deposit to the bank transactions.

Let me know if you need more help.

If the payments are going into Undeposited Funds, it sounds like the payments are coming to you and your showing payments against invoices.  This is actually the way QBs normally work.

So backing up a bit to pre QBs or any other kind of computer bookkeeping program...   When payments came in the Invoice was marked paid and that money did not go directly into the bank.  In fact a trip to the bank might only be once a week or some other period of time.  So to balance the books when an Invoice was paid, all the money went into an Undeposited Fund Account.  Then when there was a Deposit made, there would be an entry made showing the funds moving from the Undeposited Acct to the Bank Account.   

There are ways to change this, but the process is still in QBs.  It basically goes like this:

Check received from Client.   Invoiced marked as Paid and the counter entry QBs makes is to show the money in the Undeposited Funds Acct.   When you make a deposit, you go to Banking > Make Deposit and you'll be shown all the payments that  have been placed in the Undeposited Funds.  From there you pick what you are depositing and which Bank Account it is going into.  (And check the date if you making this entry before/after you really made the deposit.)

And don't just check everything to get it out of Undeposited Funds, You need to match it with what you really deposited.  You'll see that the Bank Account shows those deposits and that will be what you're trying to match up with the Bank Sync.  You can sit down and make these deposits any time you want, but it's best to make them before you Sync with your bank.  But even if you don't you can make the entries without an issue as long as you do not Accept the items in your Bank Sync first.  That's when you need to start deleting and adding back in.