My quick books is not importing our info

Lets' find out why transactions aren't downloaded in QuickBooks Online, cluce158-gmail-c.

There are several possible reasons why transactions won’t download. They include:

• A connection issue between your bank and QBO.
• The financial institution’s server is offline.
• Error messages or codes that require you to perform a certain task. 
  
  

Let’s try performing a manual update to download entries from your bank. Let me show you how:

1. From the Banking menu, select Banking.
2. Click the Update button on the right-hand side of the screen.
3. Once done, proceed to the For review tab and check your transactions.
   
   

For more information about the process, check out this article: What to do if bank transactions won’t download. This link provides steps on how to isolate bank issues with their solutions.

If transactions are still not downloaded, you can manually import them to QuickBooks. Once entries are in QuickBooks, it's time to match and categorize them. Then, final step is to reconcile the bank account.

Meanwhile, you can submit a report to our Product Team by contacting our Live Support Team. They'll create a case to investigate the connection between your bank and QuickBooks.

If you have any questions or need further assistance, let me know. I'm here to help you. Have a good one!