My Quickbooks balance doesn't agree with bank balance

Hello, @americamow.

I'm here to help you sorted your QuickBooks Online (QBO) balance and Bank balance in your account. That way, your books are accurate. 

You can start the QB balance on January 1, 2021 bank balance by reconciling the account. That way, the discrepancies will resolve, and you can use the correct balance moving forward.

But before doing that, let me share with you the factors why QBO does not match your actual bank balance. Among of these are: 

• Outstanding transactions
• New transactions for a connected account
• Duplicate transactions
• Edited or deleted transactions
• Credit card (liability) account

Make sure to match and categorize the outstanding transaction before reconciling it. Once confirmed, please follow the steps below on how to resolve these incorrect balances. 

1. Go to the Accounting tab on the left side, then choose Reconcile. 
2. Choose the exact account in the drop-down. 
3. Enter the Ending balance and date. 
4. Click the Web can help you fix it link. This error shows up if there's another user modify the account. 
5. Review the report and make changes. 

For the detailed steps, please check out this article: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

Once everything is cleared, you can now start reconciling the account. You may refer to this article: Reconcile an account.

If you have difficulties with this matter, I'd advise communicating with an accountant. That way, they can guide you with the whole process to ensure your books are correct. 

Once done, you can always review the data by opening a Reconciliation Report. Just click the History by the account on the Reconcile page. 

I've added some articles about reconciling roadmap, handling various accounts, and other topics.

• Learn the reconcile workflow in QuickBooks
• Learn about the chart of accounts in QuickBooks

Let me know if you have a follow-up question on this matter. I'm always here for you, ready to help. Keep safe.