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December 23, 2023
Question

My quickbooks is missing all transactions that occurred in my linked bank account and credit cards for a period of a couple weeks. how do i get them to show up in qb?

  • December 23, 2023
  • 1 reply
  • 0 views
All transactions from 11/10 to 12/2 are missing/were never synced or showed up in quickbooks but occurred in my bank account and credit card that are supposed to be linked

1 reply

JaeAnnC
December 23, 2023

Thanks for bringing this to our attention, Paige. I'll help you perform some troubleshooting options to resolve your issue regarding missing bank transactions in QuickBooks Online (QBO).

 

Before doing so, we'd appreciate it if you could provide us with the bank's name. This way, we can search and inform you of any ongoing investigations relating to your issue.

 

In the meantime, I suggest manually updating all your bank and credit card accounts. To do that:

 

  1. Go to Transactions, then Bank Transactions.
  2. Select the tile for the bank or credit card account.
  3. Click Update.

 

It's also possible that the issue may be on your financial institution's end. Let's confirm it by signing in to your bank's website and checking for any messages, notifications, or alerts. 

 

Additional troubleshooting methods are detailed in this article:  What to do if you get a bank error or can't download transactions in QuickBooks Online. It also outlines the steps to take if you encounter a specific bank error.

 

Furthermore, it's a good practice to reconcile your accounts monthly to ensure they align with your bank statements.

 

Keep me updated on your online banking queries by leaving a reply below. I'll ensure to respond promptly to your concerns. Be safe, and have a good one.

December 23, 2023

Hi, Thanks for the reply! I have tried manually updating the bank and credit card accounts. There don't seem to be any notifications/alerts or information when I log into my bank account.  The bank's name is Bluevine

December 23, 2023

It is not just my bank account but also my credit card that was not linked for that time period and missing credit card transactions as well