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KRWehmeyer
KRWehmeyer
November 21, 2021
Question

My Quickbooks Online Banking update is stuck in a loop and hasn't pulled any new transactions in two days? How do I get it working again?

  • November 21, 2021
  • 4 replies
  • 0 views
I selected "Update" from the Banking menu and the icons start spinning but never stop. I log out, clear my browser cache, even turn off my PC and when I log back in the update still shows to be in progress.

    4 replies

    Angelyn_T
    Angelyn_T
    November 21, 2021

    Hi there, @KRWehmeyer. 

     

    I appreciate you for performing the bank update to bring your new transactions to QuickBooks. This troubleshooting step should isolate the issue when the bank stops bringing entries to QuickBooks Online (QBO). Since the error continues even after clearing the cache, I would like to know your bank's name so I can look into this further and check possible open investigations concerning your bank specifically.

     

    In the meantime, you may upload your entries manually through a web connect file. This way, you can get your account up to date. I've included these steps as your guide:

     

    Download the transactions from your bank:

    1. Sign in to your bank or credit card's website.
    2. Follow your bank's instructions to see how to download CSV files of your transactions to your computer.
    3. Check the date range for the download. It will need to be at least one day before the date of your oldest transaction.
    4. Download your transactions. Then, save the file somewhere you can easily find it, like your computer's desktop.

     

    Upload them to QuickBooks:

     

    1. Go to the Banking menu. 
    2. Choose the blue tile for the account you want to upload the transactions into. 
    3. Pick the Link account dropdown. Then, hit Upload from file. 
    4. Tap on Browse, then select the file you downloaded from your bank. Hit Next. 
    5. From the QuickBooks account dropdown, choose the account you want to upload the transactions into. Then, click on Next. 
    6. To match the columns on the file with the correct fields in QuickBooks, please follow the onscreen steps. Tap on Next when finished.
    7. Select the transactions you'd like to import, then click on Next. 
    8. Hit Yes. 
    9. Once you're ready, tap Let's go.

     

    When the system brings your new transactions automatically causing duplicate records from the manually uploaded ones, you can simply remove them from the For Review tab. Here's how: Exclude a bank transaction you downloaded into QuickBooks Online.

     

    If you receive specific error messages, you can also check out the resolution provided from this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

     

    When everything is in place, you're now ready to categorize the transactions to put them into the correct accounts. Then, proceed with your reconciliation to keep track of your statements and balances.

     

    If you have any other banking concerns, let me know by adding a comment below. I'm more than happy to provide additional assistance. Have a great weekend!

    KRWehmeyer
    KRWehmeyerAuthor
    November 22, 2021

    None of my accounts are working - 1st Source Bank, KeyBank, Lake City Bank, American Express or Capital One (the latter two are corporate credit cards).  Tonight I disconnected each account and then attempted to re-connect them.  On every account I saw a message saying QuickBooks was pulling in "Money In" and "Money Out" transactions with two progress bars.  The second progress bar got about 80% of the way there and then locked up.  I waited over 15 minutes the first time and it never responded.  The Banking tab shows the accounts as re-linked but all of them have a $0 account balance and no transactions were imported.

     

    I have gone so far as to use a different PC entirely.  The problem persists.  So this is something clearly on the QBO side, and now the question is whether it is specific to my username/password or our business account in general.  I will have an associate log in Monday morning to see if they get the same errors.

      M
      Maybelle_S
      November 22, 2021

      Hi there, @KRWehmeyer.

       

      I'm here to help you rectify this connection issue.

       

      Certain bank errors block QuickBooks from downloading new transactions. If you happen to encounter one, follow the links listed in the Step 4 section of this article to be guided in fixing it: What to do if you get a bank error or can't download transactions.

       

      If you didn't receive any error messages, you can try signing in to your bank’s website to check if everything is working on their end. Then, manually update your bank connection to get the latest available transactions. Here's how:

       

      1. Select Banking or Transactions from the sidebar menu.

      2. Go to the Banking tab.

      3. Choose the appropriate bank account.

      4. Click Update.

       

      You may also perform some basic troubleshooting steps to isolate the issue. At times, the accumulated cache in your browser causes sync and connection issues between your bank's website and QuickBooks. Start by accessing your QBO account in a private or incognito window. Please refer to the shortcut keys I've listed below:

       

      • Ctrl + Shift + N for Google Chrome

      • Ctrl + Shift + P for Firefox & Microsoft Edge

      • Command + Shift + N for Safari

       

      Once you're in, head to the Banking or Transactions menu again. If you're able to connect without any issues, go back to your regular browser and then clear its cache and cookies to start over fresh. Alternatively, you can switch to other supported browsers.

       

      Lastly, here are some articles that you can read to help speed up the reviewing process of your online bank transactions:

       

      • Categorize and match bank transactions

      • Setup bank rules

       

      I'll be right here to continue assisting if you have any other concerns or additional queries. Just leave the details below and I'll get back to you.

      U
      urbancowboy1994
      November 21, 2021

      Same here!

      We have 5 accounts that haven't updated since 11/18/2021. This is the first time I've seen this occur.

      Unfortunately, support is closed for the day, and according to status.quickbooks.intuit.com, all systems are functional. Hopefully a member of their IT support see these posts, as you're not the first to post about this.

      ** NOTE: Opening QBO in an incognito window did not help. Also tried updating the accounts in the QBO Android App (latest version), and still no update.

      DivinaMercy_N
      DivinaMercy_N
      November 21, 2021

      Hi there, @urbancowboy1994. Thanks for giving details about your banking concern.

       

      I see you have a similar post answered by my colleague, Angelyn_T. If you haven't received any notification yet, you can click this link to be routed to the conversation.

       

      Also, reviewing your accounts to ensure that real-life bank and QBO balances are in sync is a breeze. This can be done by performing the reconciliation process. Once finished, you can also pull up a reconciliation report that you can save to serve as a reference to avoid reconciliation issues in the future.  

       

      If you have any other banking concerns, feel free to post again here in the Community. I'm always around to help. Take care.

      H
      HyValley_Seeds
      May 15, 2022

      I am having this same issue this weekend. I have tried everything listed in the above messages.  It has been updating for two days. Logging out doesn't help, clearing cache/cookies stops it but then it comes back on, different browser and different computer no change. All bank connections are up to date. This must be something on QBO side....QBO needs to reset this...

      S
      ShiellaGraceA
      May 15, 2022

      This isn't the kind of experience we want to leave you with, @HyValley_Seeds.

       

      Let's get this sorted out. Since you've already tried the basic troubleshooting steps, I recommend contacting our Customer Care Support so we can create a ticket for you and assist you further.

       

      Please follow the steps provided by my peer @Charies_M on how to reach out.

       

      By calling our Customer Care Support, you're able to add your account to the list of affected users. From there, you'll be notified via email whenever a resolution is available.

       

      Additionally, here's our help page in case you need some resources with bank-related tasks. It contains topics with articles to guide you along: Find help with your bank accounts.

       

      Feel free to reply to this thread if you have follow-up questions or concerns with bank connections. I'm more than happy to answer them for you. Take care and have a good one.

      H
      hd372
      May 15, 2022

      Once again, the transaction wheel is spinning and spinning but nothing is updating. Anyone plan on ever fixing this? Nope, it's not Quickbooks, it's the end user. As your CS rep, the sheet in front of me told me to tell you to clear your cache and use an incognito browser - and try again. And if you need further help contact by phone for even worse service - where you will be told there are no known issues on their end.

      J
      jrhrealanswers
      December 7, 2023

      Hey there,

      I have an actual answer that's simple & really works:
      When the bank transactions feed is stuck in a perpetual loop of updating, simply re-order the position of your accounts.  It can be as simple as changing the position of just 1 account.  Doing this refreshes them & allows you to update things properly.  You can them re-order them back to how they were originally.

      Hope this helps!

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