My quickbooks online screen - "Pay down credit card" is missing the amount box?

That is hilarious and true! The amount field is missing on the Pay Down Credit Card page. What a random glitch. Anyhow, you can achieve the same results by choosing Transfer instead of Pay Down Credit Card with the from being your checking account and the to being the credit card. 

Service

4/17/2024

8:23 pm

I appreciate you bringing this matter to our attention, @kndhh1942.

The amount box in the Pay down credit card page should be visible. Since you can't see it, let's troubleshoot your web browser to determine what's causing this unexpected behavior.

Let's perform the following steps:

1. Access your QuickBooks Online using the incognito browser.
2. Restart your browser. This helps refresh the memory and improve performance.
3. Clear cache and cookies.

You may try these browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

If the issue persists after performing the steps above, I recommend you reach out to our Customer Care Support Team to further investigate the root cause of this issue.

To prevent financial discrepancies, it's important to regularly reconcile your accounts to ensure they are balanced and accurate.

 If you have any questions or concerns, I'm always available to help you. Simply leave a comment below, and I'll get back to you as soon as possible, @kndhh1942.