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February 11, 2021
Question

My W3 is not allowing me to download it. When I click on it in my archived documents, it goes nowhere. Can someone help?

  • February 11, 2021
  • 1 reply
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1 reply

AlcaeusF
February 11, 2021

Thanks for visiting the Community, @emily-workzbe-co.

 

We received reports regarding users getting the same issue in QuickBooks Online (QBO). A ticket has been created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

 

I suggest contacting our Phone Support team so they can add your details to our notification list. This will also help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. Enter your concern, then select Let's talk.
  3. Select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us.

 

For more information about the form W-3 in QuickBooks, check out this article: How to report and print form W-3.

 

Please let me know if you have any other questions. I want to make sure everything is taken care of for you. I'll be here to assist. Have a good one!