I also suggest connecting your bank using an incognito window. Here are some of the shortcut keys:
Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
If this fixes the issue, we can go back to your regular browser and clear the cache to prevent unexpected behavior in the product. As an alternative, you can also use other supported browsers.
Once connected, your bank entries will now be added to QuickBooks. You need to approve the way the system categorized them. Here's how to review and categorize downloaded transactions.
If you have other questions about the connection between your bank and QuickBooks, please feel free to click the Reply button and add a comment below. I'll be right here to provide additional assistance. Keep safe!