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TaylorREC
February 8, 2025
Question

Mysterious withdrawals from my bank account

  • February 8, 2025
  • 1 reply
  • 0 views

I have just found two large withdrawals from my business account that were unauthorized.  Has anyone had this issue and who can I contact to track down this money?

 

Thank you!

1 reply

E
EvethC
February 8, 2025

Hello, Taylor!

 

To track unauthorized charges, it would be best to contact your bank. However, if the charge description includes Intuit or QuickBooks, use the charge lookup tool for assistance. Let me explain this further.

 

Since you notice unauthorized withdrawals, contact your bank immediately. They can assist in investigating the transactions and can be able to stop further unauthorized activity. However, if you don't recognize an Intuit or QuickBooks charge, you can use the look up a charge tool to check where it came from and why.

 

Additionally, consider updating your account security settings by changing your password and enabling two-factor authentication to prevent unauthorized access to your QuickBooks account.

 

Furthermore, you may want to explore QuickBooks Live Bookkeeping to streamline your accounting processes, ensure accuracy in your financial records, and provide expert support, allowing you to focus more on growing your business.

 

Moreover, to further safeguard your account, it is crucial to be vigilant about suspicious emails that could trick you into sharing personal information. For comprehensive strategies on how to recognize legitimate communications and avoid falling victim to these threats, please check out this article: Identify suspicious activity, phishing scams, and potential fraud.

 

If you need further guidance or assistance regarding unwanted charges, please don't hesitate to reach out. We are here to help you. Take care and stay vigilant with your account security!

T
TaylorRECAuthor
February 8, 2025

I've contacted my bank and had to put a freeze on my account.  The transactions share the same payroll description and company id number as some previous withdrawals for payroll tax payments, but these amounts are way large for tax payments and there is nothing in my Quickbooks account matching these amounts or dates.  Does Payroll 1, Inc pull for tax payments?  I need help from Intuit to track down where this money went. 

RazzieE
RazzieE
February 8, 2025

I appreciate you providing more information about the mysterious withdrawals from your account, @TaylorREC. I highly suggest contacting our Live Support Expert for further assistance with this issue.

 

To begin with, I acknowledge your prompt action in contacting your bank. It's crucial that we investigate this further to avoid continued mysterious withdrawals from your account.

 

Here's how to contact our support: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Click the Search tab.
  4.  Contact Us button.

 
You can also contact Payroll 1, Inc. to clarify whether they handle tax payments.
 

Additionally, you can visit this article to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.  It also offers tips on how to protect yourself from phishing attacks and other security risks.

 
On the other hand, you can visit this article: Resolve a payroll tax overpayment. It explains how to handle situations where you've overpaid payroll taxes and need to correct your reports and tax forms.

Don’t hesitate to drop a comment below if you need further assistance with your QuickBooks Online account security or any QuickBooks-related queries. You can always count on us.

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