Let me walk you through the steps on how to connect your bank account, @maryw3.
In QuickBooks Online, you can set up your account for bank feeds directly from the Banking page. Let me walk you through the steps on how to accomplish this.
Go to Transactions.
Select Banking.
Click Link account.
Enter Synovus Gateway in the Search address.
Choose the appropriate name and website of your bank account.
I'm here to back you up again if you have more questions about managing your bank account and online transactions. Just leave a reply below and I'll get back to you as soon as possible. Have a good one!