Need Real Conformation of an ACH Payment
A vendor disappeared after making a $55k progress payment through QuickBooks via ACH. Phone numbers and emails don't work, and we need proof of the ACH transfer hitting that account for our lawyer. The problem is that QuickBooks is an intermediary; we transferred the $55k to them, and then they paid the vendor. As a result, we cannot acquire the proof that the money really made it from QuickBooks to the vendor.
I keep calling QuickBooks to get this proof, and they keep directing me to the "receipt" in BillPay, which only shows that we scheduled a payment, not that it was actually transferred. It's not really proof of anything.
QBO support has also supplied us with Trace IDs for the transaction, but they don't do anything since we are neither the originator (QuickBooks was) or the recipient (the vendor was) and the vendor's bank has declined sharing anything.
I have called QuickBooks several times and am currently on hold again. The gentleman (case # [Removed]) is telling me that QuickBooks is a "big company" and that there is no way to trace a payment QuickBooks made. Additionally, none of his supervisors are allowing him to escalate the issue or provide any other contact information to me or our legal representation.
This is absolutely bonkers. QuickBooks just took $55k from us and tossed it in a hole and are now adamant that there is nothing more they can do.
Does anyone have any other method of getting in touch with someone beyond the general number? This cannot be the only way to interact when an issue is this large.
Thank you in advance 🙂