Need to know where a deposit went

It's good to see you in the QuickBooks Community, Jeff.

I'd like to share some insights on where to locate your deposits in QuickBooks Online.

If you have a QuickBooks Payments account with us, the deposit will go to the linked bank account (nominated when you first signed up for the service). You can find this when you go to your Merchant Service Account and going to the Account menu. You'll see the default bank under Account Profile, then the Deposit Account Information section.

See this:

To share some insights about this, the posting of funds depends on the time when the transactions were created and which financial institution they are deposited. The period on how long it takes to verify and process electronic deposits may differ for each financial institution.

Additionally, there are instances when payments are taking longer than usual due to verification holds. For new QuickBooks Payments users, the first few payments take a bit longer to process while we set everything up. See this article to learn more about this: How long does it take to get customer payments into your bank account?

We're currently unable to trace funds or check your Payments account in this public forum for security reasons. Account specific concerns related to money movement is mainly handled by our Live Support Team.

You can contact our Payments Support directly to trace the funds for you. To get a live rep to help you, click the following link for our contact details: Contact Payments Support

I want to make sure this Merchant funds deposit concern is addressed properly. I'm here if you need further help with other QuickBooks concerns. Have a good one!