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gprestorations361
September 29, 2022
Question

new account set up

  • September 29, 2022
  • 1 reply
  • 0 views

I'm trying to setup an account and my screen is stuck on the billing info tab. I entered all my info but there was an error in the billing address. I have tried to fix this error, but the screen will not stop spinning (as in refresh mode). I have tried logging in from 2 different devices and I'm getting the same results. How can I fix this so I can enter my billing address?

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
September 29, 2022

Is your company located in the US? Open the link on your private/incognito browser.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

C
Charies_M
September 29, 2022

Welcome to the Community, nkinteriorsfla.

 

I appreciate you for sharing the steps you've tried so far in order to fix your issue with setting up your account in QuickBooks.

 

This time, you'll want to try some basic troubleshooting steps to isolate this. Begin by accessing your account using a private browser or incognito. This helps determine if it's the browser that's causing the issue.

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari (new versions) : press Command + Shift + N

Next, setting up your billing information again. Here's how:

 

  1. Go to Settings and select Subscriptions and billing.
  2. Select the Billing details tab.
  3. Select Edit billing information and update your payment info.

When you're done, select Save. When you're able to do so, you'll want to go back to the regular browser and clear the cache. Close any instances of your browser to complete the process. 

 

Feel free to scan through this article for more  information about updating credit card information in QBO: Learn how to update your credit card information for your QuickBooks Online subscription.

 

Come and visit us again if you need additional help in managing your company information. It will be my pleasure. Stay safe and have a great day ahead!

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