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cmalbarado
October 4, 2022
Question

New Chase (All) Bank feeds not downloading all transactions

  • October 4, 2022
  • 4 replies
  • 0 views

I updated to the new Chase (All) listing for my bank feeds last week as required and I have been extremely frustrated ever since.  I now have to download the activity for my main bank account and 15 different credit cards all separately instead of being able to do them all at once like before.  Now, after a few days, the download for only my operating account isn't pulling any transaction detail.  It connects properly and there are no errors, but no transactions come up for review.  I typically have a minimum of 80 transactions daily to review and in the last 2 days I've gotten none.  But downloading the transactions from my credit cards has worked perfectly, so the connection is working properly, it's just not pulling data from my bank.  Help!  I hate this new feature!  The last one worked so well and I'm frustrated this new update was pushed onto customers and it doesn't work properly.

    4 replies

    J
    JonpriL
    October 4, 2022

    Hi there, @cmalbarado.

     

    I'm here to help ensure you're able to download your online transactions in QuickBooks Desktop banking feeds.

     

    Let's perform a few troubleshooting to determine why your bank account in Chase isn't downloading your online transactions while it is working properly on your credit card accounts and resolve it accordingly.

     

    Make sure to create a backup copy of your company data before following the steps below:

     

    A. To Rebuild Data

     

    1. Go to File.
    2. Click Utilities.
    3. Select Rebuild Data.
    4. Click OK.

     

    B. To Verify Data

     

    1. Go to File.
    2. Click Utilities.
    3. Select Verify Data.
    4. Click OK.

     

    Here's a link you can read to learn more about the troubleshooting steps: How to Fix Possible Data Damage on your Company File in QuickBooks Desktop?.

     

    However, we may need to continue our troubleshooting steps if the tool above didn't perform any changes. Use this link for reference: Run Quick Fix my Program from the QuickBooks Tools Hub.

     

    You may also read this reference with the topics to use while working with your bank accounts and transactions: A Series of Articles that Covers Bank Feeds in QuickBooks.

     

    I've got you covered if you have other questions about banking accounts and online transactions in QuickBooks. Let me know by leaving a comment using the Reply option below. Take care always!

    C
    cmalbaradoAuthor
    October 6, 2022
    I tried all that and nothing has worked. The only thing that seems to work is disabling and then re-enabling bank feeds for that account. However this is problematic because the bank feeds then turn around and download transactions it has already downloaded, resutling in a lot of duplicates that takes extra time to go through. There are a lot of bugs in this new system that Intuit needs to fix. I've reported my issues with the report feedback system already but I'm not sure anyone even actually follows that. This new system is extremely frustrating
    C
    cmalbaradoAuthor
    October 19, 2022
    Intuit, is there any other advice? My bank feeds are still not working properly. In order to get any data into my QuickBooks file, I have to disable and then re-enable my bank feeds. And then it downloads everything since the 9/25 date when I was forced to update the bank feeds and I have to delete all the duplicate transactions. And it's still not downloading everything. It does not work properly and I'd like some word that Intuit is working on fixing this problem. Why would you roll out an update that doesn't work for the user?
      P
      poohdhaliwal
      April 12, 2023

      I am having the same problem. I have 4 accounts with chase and 3 of them is able to download transactions but my main chase account does not download transactions. It connects but does not download transaction which then I have to manually enter.  Tried disabling bank feeds and reconnecting but that does not work for me either. 

      K
      Kurt_M
      April 12, 2023

      I'm delighted to have you here today.

       

      You may want to contact your bank to know if your Chase main bank account supports connectivity with your QuickBooks Desktop (QBDT) company. If they allow the connectivity, and the issue persists after disconnecting and reconnecting the bank, you'll want to contact our Customer Care Team. This way, a representative can access your account in a secure environment and conduct further investigation to determine the root cause of the problem.

       

      To get you going, here's how:

       

      1. Open QuickBooks.
      2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
      3. Select Contact Us.
      4. Give a brief description of your issue, then select Continue.
      5. Sign in to your Intuit account and select Continue and then Continue with my account.
      • If you don't already have an account, make sure to Create a new account.

             6. We'll email you a single use code. Enter your code and select Continue.

      • If you have more than one account, select the account you want to use and then Continue.

            7. Select to chat with us or Have us call you.

       

      Feel free to visit this article for more details: Contact QuickBooks Desktop support.

       

      Moreover, I'm adding this handy article to help you manage your bank transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

       

      You can also check this page in case you encounter error related to banking inside QBDT: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

       

      As always, I've got you covered if you need further assistance with this or if you have any additional QuickBooks-related concerns. Don't hesitate to post here again. Stay safe!

      A
      alexmazur
      May 31, 2023

      I have the same issue - one chase account with two bank accounts and two credit card accounts. Three of the four accounts download transactions fine, but one of the credit card accounts does not. I have tried doing the Utility --> Rebuild Data option to no avail. I tried removing the credit card account and adding it back in, but it still does not download all transactions. Once I add the account back, it downloads some duplicate transactions and that's it.

      I called earlier this morning only to be told that my QuickBooks Pro 2021 does not come with tech support. After finding this thread, I called again only to hear the automated attendant tell me that the wait time is over one hour. This is INSANE! At this point my only option is to enter every credit card transaction manually, but that will take forever.

      Considering how much you guys charge for this software, it feels like I am getting swindled.

        MJoy_D
        MJoy_D
        December 26, 2023

         Let's isolate the error you're having to get your latest transactions from your main checking account, @GShack.

         

        Let's troubleshoot the issue with your bank transactions by creating a test company file and connecting your bank from there. If the transactions get imported successfully into this test company file, then you can return to your main company file and verify and rebuild your data.

         

        Here's how to create a dummy company file for testing online transaction downloads:

         

        1. From the QuickBooks File menu, select New Company.
        2. Select Express Start or Start Setup.
        3. On the newly created test company, add to the Chart of Accounts the bank account which was experiencing issues.
        4. Set up the account for Bank Feeds.
        5. Download bank feed transactions to test the account.

         

        If your bank transactions are imported successfully in this dummy account, follow the steps provided by my colleague above to verify and rebuild your data in QuickBooks Desktop.

         

        If the issue persists, here's how to download and install QuickBooks Tool Hub to run the Quick Fix my File and the QuickBooks File Doctor: Fix company file and network issues with QuickBooks File Doctor. 

         

        Let me know if you need further help downloading your transactions from your bank account. I'm always here to assist. Have a wonderful day!

        G
        GreatDaneInBigD
        August 14, 2024

        Add me to the list of frustrated Quickbooks users. After an update, suddenly I could not import qbo files downloaded from chase. After following the suggested fix of deactivating & then reactivating, Quickbooks found the account but only downloaded the current months transactions. There does not appear to be a way to import previous transactions. Please tell your engineers to add the option of selecting time frames for updating in bank feeds. Myself & others do not want to have to create a new account. Our only option left is to manually enter each transaction. This is especially frustrating when the price was tripled. Why are we paying more for a broken program?

          C
          cecysabat1
          November 12, 2024

          I recently had to get a new card after my card got hacked.  Now I can no longer download any of my charges.  It is very frustrating after enjoying the convenience of downloading on a weekly basis and staying abreast of all employees charges on this particular account.  Help!!!!

          S
          Sunshine50
          January 14, 2025

          I have had 15 hours of phone calls trying to straighten out the download situation.  Chase does not communicate with intuit anymore, which i do not understand, it is a national bank!  I can't do the downloads like everyone else because i go thru Rightworks.  This is extremely frustrating, especially when you have over 150 transactions in one day.  

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