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Cwilson1115
October 18, 2022
Question

No Answers Being Given

  • October 18, 2022
  • 2 replies
  • 0 views

I’m about to be in tears. I’m trying to get a manager, SOMEONE to help me! I can’t get no answers from the agents it’s been seven days. My payments from my clients are being withheld because they say my account was frozen it’s not. I uploaded the documents trying to get to collections I’m so frustrated I just need someone to help me that’s all I want this his so horrible the worst experience. If there is a manager out there please call me. Again it’s day SEVEN I’ve still have not gotten my situation handled I need help. [removed]

2 replies

J
Just_me
October 18, 2022

@Cwilson1115   First of all, it's not safe, nor smart to post your phone number here.  You are opening yourself up to fraud.  

Second, a LOT of people are having their accts frozen.  Sadly, no one with QB/ Intuit really seem to help them.  All they can do is wait until they can collect it from the sate they live in.  

(I think that takes 6 months or something)  

 

If you use the Search bar at the top of any page here in the community, you will be able to find multiple threads from those that are in the same situation that you are in.  

 

I would recommend contacting and filing a complaint with the BBB.  

The more complaints the better. 

 

Someone that works for Intuit will be along shortly to pretend that they are helping you.  They will tell you to contact Intuit/ QB, which I'm sure you have already done.  Contacting them again won't get you anywhere.  File the complaint with the BBB.  That's your best bet.  If you have an attorney, contact them.  

 

Good luck.

 

G
Giovann_G
October 19, 2022

I know this hasn't been easy for you, Cwilson1115.

 

We value your understanding of this matter. Depending on the volume, the review of the payment holds can occasionally take some time.

 

You'll receive an email notification if there's a problem with your payment. The personal nature of the information prevents us from discussing holds in the community, but I can assure you that a representative will email you as soon as they have an update on the hold.

 

I recommend checking your email from time to time to see their recommendation. You can also read this article for your reference: Why are my funds on hold?

 

For additional information, please visit our Payments page. From there, you'll learn some advice for efficiently managing your payments.

 

If you require assistance in the future, let me know. I'm here for you whenever you need me.

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