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November 22, 2021
Question

None of my bank info is uploadng. I have 2 different banks with accounts. Any idea why? I have disconnected and then reconnected, no luck just spinning .

  • November 22, 2021
  • 2 replies
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2 replies

November 22, 2021

Hello - My own bank feeds (Accountant User) have been spinning since Friday, November 19. I have 3 accounting clients whose bank feeds have also been spinning since Friday, November 19.

Candice C
November 22, 2021

Good morning, @hnwise and @Banausic

 

I'm so glad that both of you reached out to the Community. Let's try to get this problem handled as soon as possible. 

 

Before contacting our support team, I recommend doing the troubleshooting steps below to see if they help: 

 

 

If none of those worked, then getting in touch with our Customer Support Team would be the best route. They'll take a closer look at your account with their advanced tools. 

 

Feel free to come back and let us know how it goes. We're always here to have your back. Take care!