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2htrucking
January 15, 2024
Question

None of my credit card charges are showing up on QBO

  • January 15, 2024
  • 1 reply
  • 0 views

I go into QBO to review my credit card charges and there are none to be reviewed but QBO shows the right balance for the card but no charges. I called customer service and they are about useless on trying to figure this problem out. I have done everything possible that I can find online including updating the account. Can anyone help me get this issue figured out so I can start keeping track of my expenses since I charge all by business expenses on that card.

1 reply

I
IrizA
January 15, 2024

I appreciate the steps you took as you tried to resolve this matter, 2htrucking. 

 

As much as I would love to help you, I need some specific information to give you a possible resolution to this concern. 

 

May I know the name of the bank you're currently using? This way, I can use my resources to check for any possible steps. 

 

Let me share this material in case there's a need for you to review your downloaded bank and credit card transactions: Categorize online bank transactions in QuickBooks Online. 

 

I'll be patiently waiting for your response. 

2
2htruckingAuthor
January 15, 2024

Randolph Brooks Federal Credit Union

Nicole_N
Nicole_N
January 15, 2024

I appreciate you sharing additional information about your concern with the credit card charges, @2htrucking. Let me share some steps on how we can fix this.

 

To begin with, I suggest reaching out to your bank to check if they're having any maintenance issues on their end that affect the synchronization of charges in QuickBooks Online (QBO). If everything's fine on their end, let's do a manual update to refresh the connection between your bank and QBO.

 

Here's how:

 

  1. IOpen your QBO account.
  2. Go to Transactions from the left menu.
  3. Click the Update button in the upper right.

 

If the issue remains, you can manually upload the transactions into QuickBooks using a CSV file. Refer to this article that details the process: Manually upload transactions into QuickBooks Online.


Once everything's fine, learn how to categorize and match online bank transactions with the existing ones. 

 

Keep us posted if you have further questions regarding the credit card charges in QuickBooks. The Community team is always here to assist. 

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