"Not available, but there's another option" message when trying to transfer money.

It isn't the experience we want you to have when transferring funds from an external bank to QuickBooks Online, jorfrank88. I'm here to ensure you can get all the necessary help to address your concerns.

As much as I want to assist in transferring your funds seamlessly, the Community is a public forum that prevents us from supporting any issues related to money movement for security reasons. Therefore, I recommend contacting our technical support team during their support hours. With the available tools and expertise, they can thoroughly investigate this matter to identify the most reliable fix and workaround.

Here's how:

1. Access your QuickBooks Online company.
2. Click Help (?), then choose or enter Contact Us.
3. Key in your concern and pick Let's talk.
4. Select Start a chat to connect with an expert.

Alternatively, you can locate their contact details to reach them directly from the "This is the best way to contact the right person to get the help you need. If you still need help, you can call us at" section in this article: Contact Payments Support.

Moreover, consider taking a peek at this material for ideas about what you can do with the money in your QuickBooks Checking account: Use your QuickBooks Checking account.

Please know we'll also be submitting an internal complaint on your behalf documenting your experience. If there's anything you need guidance with when managing your funds, I'll be around to help. It's our priority to further enhance your experience when using QuickBooks Online.

Yes, I’m having the same issue. Finally got a couple of transfers to pend but it was returned to my bank account. It’s becoming a pain.