Not synching with Etsy

I understand the importance of syncing your Etsy transactions to your QuickBooks Self-Employed (QBSE) account, usercentralparkponyt.

I'm here to ensure this gets sorted out.

Besides the account not updating, did you receive a specific error message in your QBSE account? 

In the meantime, I have some general troubleshooting steps that can resolve common syncing problems with bank accounts or third-party apps like Etsy.

Begin by logging into your QuickBooks Online account using a private or incognito browsing window. This clears out any outdated connection data being cached by your browser from previous sessions. Follow the steps below:

1. Open your browser and click on the three dots in the upper-right corner.
2. Select "New Incognito Window" or "New Private Window" from the dropdown menu.
3. Log in to your QBSE account in the new window.

An alternative option you can try is clearing your web browser's cache and cookies. This deletes any problematic connection files that may be interrupting the Etsy-QuickBooks Self-Employed integration.

Follow the steps outlined in this QuickBooks support article to thoroughly clear out the browser cache and cookies: Clear Cache and Cookies to Fix Issues.

Once fully cleared, try reconnecting Etsy and check if transactions are now downloading correctly. 

I'd also like to add a couple more articles for future guidance and resources when syncing transactions in QBSE:

• Delete Bank and Transaction Data in QuickBooks Self-Employed
• Exclude or Delete Transactions in QuickBooks Self-Employed

Please know that you can always return to our community forums for additional assistance if any other questions or issues emerge when using QuickBooks Self-Employed, usercentralparkponyt. We are committed to making sure your QBSE experience is a great one by promptly answering any inquiries big or small.