One of my QB Online cash accounts is saying 'retired' (it's not) and has stopping syncing with the bank. I have tried fixing the connection multiple times.

I appreciate all the efforts you've performed to get this resolved, godsmiles23-hotm. I'll make sure this gets taken care of.

To make sure this gets investigated, I'd recommend contacting our Payments Support Team. They have full access to your account and can determine why your QuickBooks Cash account shows retired.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, I've added these articles that'll help you get more details about the QuickBooks Checking account, envelopes, and the Cash Flow planner. This way, you can learn how these features help your business:

• Use your QuickBooks Checking Account
• About QuickBooks Checking Accounts and the Cash Flow Menu

I'll be around to back you up whenever you need help with your books. Keep safe always!