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beardann8
September 25, 2021
Question

Online Banking

  • September 25, 2021
  • 2 replies
  • 0 views

QuickBooks suddenly stopped linking to my bank.  I've checked my online bank access and it is fine.  I even changed my bank password (as QuickBooks suggested) and used the correct bank username and password in QuickBooks, but I continue to get this error:

 

Looks like your CENTENNIAL BANK password expired.

Update it at the bank site first, then return here and try connecting again. (109)

    2 replies

    Rose-A
    Rose-A
    September 25, 2021

    Let me help you get past the Error 109, beardann8.

     

    Error 109 occurs when your bank's website requires you to update your password with them. To get this sorted out, I'd suggest logging into your financial institution's portal and update your password from there.

     

    Once done, log into QuickBooks and modify the password as well. Here's how:
     

    1. Sign in to QuickBooks Online.
    2. Click Banking menu or Transactions menu.
    3. Choose and select the bank for the account you want to update, then click Edit ✎ icon.
    4. Select Edit sign-in info.
    5. Update your password.
    6. When you're done, hit Save and connect.

     

    You can get more details about this error in this article: Fix bank error 109.

     

    I recommend editing, assigning, and categorizing your transactions. Also, you can match them to the existing entries in the software. Just go to the For Review tab from the Banking menu. Doing so will help you ensure the accuracy of your financial records.

     

    You can always get back to me if you have any other questions about online banking or anything about QuickBooks. Keep safe and have a good one.

    B
    beardann8Author
    September 25, 2021

    In my original question, I stated that I had updated the password on the bank site, then used that new password in QuickBooks.  I continued to get the Error 109.

    katherinejoyceO
    katherinejoyceO
    September 25, 2021

    Thanks for your prompt response, beardann8. As an additional insight, when you update your credentials from your bank's website, you can't directly use that new password in QuickBooks. But, you also need to update them on the QBO banking page. 

     

    The steps shared by my colleague above would help you fix the error 109 error. 

     

    If the problem persists even after following the fix, I'd recommend contacting our Customer Care team to help you check what's causing this to happen. 

     

    Here's how: 

     

    1. Go to the Help menu on the top right, then enter your banking error 109 concern in the search field.
    2. Click Talk to a human., then click the OK. To get you to the right human, in a few words, "Tell me what you need help with" option and tap I still need a human. 
    3. Click Contact us.
    4. Select Continue. 
    5. Choose Chat or Get a callback.

     

    For future reference, check out this link to learn more about categorizing the latest available transactions in QuickBooks Online. 

     

    If you need anything else, please do not hesitate to let us know here. Our Community team is always willing to assist you with banking issues.

     

     

    A
    Ailyn Jedidiah
    September 19, 2023

    Hi this is Ailyn and I'm also using QuickBooks, I'm trying to connect my Account in online Banking but the Bank I am using cannot be searched on the search bar. Is there any way to link the bank?.. the Bank that I am trying to connect is BDO Unibank, Inc.

    K
    Kevin_C
    September 19, 2023

    Thanks for joining this thread, Ailyn. I'm here to help and make sure you can connect your bank account to QuickBooks Online (QBO).

     

    Since you can't find your bank account, you'll want to take note of the following details:

     

    • Ensure the spelling is exactly as it appears on your bank's website.
    • Use particular names to search for your bank. If you still can't find anything, try broader terms like Citi.
    • Enter your bank's URL into the search. For example, search for "hsbc.com." for HSBC.
    • Search for the issuing bank's name, meaning the bank that issued your card. You can find the issuing bank's name on the back of your card. "Chase," "HSBC," or "Bank of America" should work, but "Visa" may be too generic.

     

    However, if you have tried all the options and your bank doesn't appear on the supported list, you can follow these steps to request support from your bank:

     

    1. Go to the Banking menu and select the Banking tab.
    2. Choose the Connect account button. Then, search for the name of your financial institution.
    3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, tap Still can’t find your bank?.
    4. You may need to scroll down the page to find this.
    5. Enter your bank name and bank web address (URL) in the field provided, then select Request.

     

    In the meantime, you'll want to upload your bank transactions manually. You'll need to request a .CSV file from your financial institution to upload the file to your account. Here's a detailed article about this process: Manually upload transactions into QuickBooks Online.

     

    I'm always around to help if you have more questions about linking your bank account to QBO. Click the Reply button to add your comment so I can further assist you. Stay safe!

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