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December 12, 2023
Question

Online payments recipient fund availability

  • December 12, 2023
  • 1 reply
  • 0 views

What is the usual timeframe for deposit of accounts payable online payments in recipients' accounts? I'm now nearly 3 business days from the date it left my bank account (12/8) and I'm getting multiple complaints from vendors.  Quick Books shows tomorrow 12/13. Is that typically the case?  It appears I need to adjust my pay through date.  I have vendors that literally will walk off the job if they aren't paid, which will damage our customer relationships.

1 reply

December 12, 2023

It's understandable that timely payments are crucial for maintaining good relationships with your vendors and customers, so taking proactive steps to address any delays is important, @RGreen58.


Typically, online payments can take anywhere from 1 to 5 business days to process and reach the recipient's account, depending on the bank, the product you're using, and the type of payment.


If you’re new to QuickBooks Payments, please note that your first set of payments, sometimes referred to as a batch, will be deposited within five business days. These initial deposits might take a little longer as we set up your account. Once everything is set up, customer payments will be deposited much faster.


On the other hand, if you're consistently experiencing delays with your online payments, you can adjust your pay date to ensure that your vendors are paid on time. You can also contact our payment support team to inquire about the specific timeline for your online payments.


Here are the steps on how to get a call or chat from us:

 

  1. Open your QuickBooks account.
  2. Go to the Help menu, then select QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us, then give a brief description of your issue.
  4. Select Continue after.
  5. Sign in to your Intuit account, hit Continue, and then Continue with my account.
  6. Choose your preferred option to connect with us:
    • Start a chat
    • Have us call you


These resources provide information on how QuickBooks Desktop handles and deposits the payments you process with QuickBooks Payments and how to search transactions using your Online Service Center:

 


If you have any other questions or concerns besides online payment recipient fund availability, select the Reply button and leave comments. I'll get back to you as soon as possible, @RGreen58.