Question

Originating or ACH ID - what QBs doesn't tell you!

Forum|Forum|2 years ago
December 20, 2023
2 replies
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I've been on the phone with QBs "support" for 2 days now. Support staff are usually very courteous and do their best to help, but THEY DON'T KNOW WHAT THEY DON'T KNOW...

A nice man helped me set up a Merchant's Account yesterday. Of course, it doesn't work correctly for whatever reasons. So, I called QBs early this morning and got a nice lady, who was trying to solve an issue but had to defer it to another department and said she'd call me right back... and hasn't yet - hours later. Isn't this Customer Service part of our (forced) subscription?

My question is this - WHY do these people not give you all of the information needed to accomplish these tasks the first time around? For example, the man who helped me set up the merchant's account said NOTHING about having to either Intuit's Originating or ACH ID (codes). In doing my own research, I came across this article in QBs Help, indicating the IDs are "REQUIRED BY FINANCIAL INSTITUTIONS TO AUTHORIZE INTUIT TO DEBIT YOUR ACCOUNT"

So, is there a form to do this, are these IDs automatically included in the links we send to customers to pay invoices, are they included in the Merchant Center and sent to the bank automatically?

If QBs or anyone here can explain the actual process to get the Merchant Center's Links to work properly, it would be greatly appreciated.

QuickBooks Payments (Merchant Services)

R

RCV

This isn't the kind of situation we want you to experience. Rest assured, I’ll take note of this feedback and raise this concern with our management team. Your voice is important to us to ensure we give our users the quality service they deserve, victoriah1956.

Yes, the originating or ACH ID identifies the institution attempting to withdraw money from your bank account. If your bank doesn't have an Originating or ACH ID (of the institution) on record, your account will not be debited. This prevents fraud and unauthorized withdrawals. You must inform your financial institution of Intuit's Originating or ACH ID to prevent debits for Intuit from failing. You can check out this article for more details: Understand the Intuit Originating or ACH ID.

If you are referring to how processing payments works with QuickBooks Online and QuickBooks Payments, then QuickBooks Payments allows you to add links to invoices so customers can pay online. Also, customers can pay with PayPal, Venmo, credit card, or ACH bank transfer. All they have to do is follow the link in the email and they can also process payments in person or over the phone. To learn more about this one, just refer to this article: Take and process payments in QuickBooks Online with QuickBooks Payments.

Feel free to visit our Invoices and Payments page for more insights about adding, organizing, and sending invoices.

Keep in touch with me if you have any other concerns or questions about managing your Merchant account. I’m always around ready to back you up. Keep safe.

V

victoriah1956Author

RVC, Yes, I'm talking about the payment links that we can set up through our Merchants' Account (for QBDT) not QBO... and not for withdrawals from our business checking account outside of QBs, it is for customers to make payments directly (ACH). Even for deposits from customers, do we still have to notify our bank of the proper codes/ID?

PLUS - since we already have bank feeds set up, does the bank STILL need the code/ID?

Another part of this question - and please don't add a link for me to research myself - what is the difference between a Merchants Account and QBs Payment? Which is cheaper and easier for customers?

A

AnneMariee

Thanks for coming back to this thread, victoriah1956.

I'm happy to answer your questions about the ACH ID and merchant account.

First, even for deposits from customers and even if you've already set up bank feeds, you'll still need to notify your financial institution of the proper codes/ID. As mentioned by my colleague, this is to prevent debits for Intuit from failing. Additionally, QuickBooks Payments is one of the add-on services in QuickBooks that allows you to take and process online payments. A merchant account is the account made once you signed up for QuickBooks Payments.

Furthermore, there's no need to choose between a merchant account and QB Payments. When you register for QB Payments, your customers can pay you through different payment methods. This way, you can ensure a seamless and convenient payment experience. You can check out the payment rates for QuickBooks Payments in this article: Standard Payment Fees & Rates.

Browse through this article to learn how to sign up for QuickBooks Payments: Sign up for QuickBooks Payments.

Once you've signed up, here's a guide on connecting your Payments to QuickBooks Online: Connect your QuickBooks Payments account to QuickBooks Online.

If you have any further inquiries regarding the ACH ID and QuickBooks Payments, feel free to reach out. I'm here to assist you with any questions you may have. Stay safe and take care!

AlverMarkT

Thanks for joining the thread, @JVG1971. I can see you're also in the process of establishing a new bank account and require the 10-digit ID to authorize Intuit as a reverse debit vendor for your incoming ACH payments. It's crucial to have accurate information, and I’m here to help guide you in locating what you need.

We have an official QuickBooks guide to reference ACH originating IDs to authorize QuickBooks to debit your bank account concerning payroll transactions. Refer to the Authorize QuickBooks to debit your bank account section of this article: Fix rejection code R29 from QuickBooks Payroll.

While the article mentions that they're for payroll transactions, QuickBooks utilizes the same ACH IDs for QuickBooks Payments, and I encourage providing your bank with the relevant ACH IDs.

If the IDs don't work, contact our Live Payments Support team to permit Intuit transactions for QuickBooks Payments.

Go to the Merchant Service Center.
Sign in with your Intuit account info.
On the What can we help you with? page, enter your query about QuickBooks Payments ACH IDs.
Hit Continue.
Choose Chat or Callback.

Our Live Payments Support team is available for chat Monday through Friday from 6:00 AM to 6:00 PM PT and for callbacks from 6:00 AM to 5:55 PM PT.

If you're using QuickBooks Payments in QuickBooks Online, here's a guide and processing customer payments: Record invoice payments in QuickBooks Online.

I hope that this information will assist you in acquiring the ACH ID needed to authorize Intuit transactions for your new bank account. If you have additional questions regarding QuickBooks Payments or require further help, don't hesitate to click the Reply button. We're dedicated to providing continuous support.

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