Hello, BevCapeCod.
I appreciate the time in chatting with one of our support agents. I'd like to take this time and address the missing payee names on the bank register.
We have a reported case where the payees have completely disappeared from the Payee field when viewing the bank register. Our engineers are currently on the move in fixing the issue.
While we're working to fix the issue, you'll want to continue matching or adding the transactions. Just ensure to add the payee when doing so in the Banking page.
Since you're one of the affected users, you'll want to get in touch with our support again. This way, they can add you to the list so you'll be able to receive updated directly from our engineers.
You can use the same phone number, or if you don't have it handy anymore, I'll add the steps on how to contact them:
- Click the Help menu.
- On the pop-up panel, go to the Search tab.
- Click the Contact Us button.
- In the text box, type something like "Payee names disappeared when viewing the bank register."
- Click Continue, then choose how you want to reach us (phone or chat).
In case you need to reconcile your bank account to close out the accounting period, let's take a look at this article for the steps and details: Reconcile an account in QuickBooks Online.
We appreciate your patience while we're working to get the payee names on the register again. If you do have any other concerns regarding your bank records, let me know and I'll gladly help you out.
Do you have questions on running reports or managing other transactions? Add the details to your reply and I'll be sure to help.
