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C
ca88fan
October 20, 2021
Question

Paying Vendors with Bill Pay/Direct Connect

  • October 20, 2021
  • 2 replies
  • 0 views

All my searches has been getting me no where and my calls to everyone seems to go in circles.  I have Enterprise Gold.  I have begun setting up many of my vendors to be paid electronically with direct deposit.  I am now working on Independents who do not have EIN numbers only their SS#.  I followed the instructions to complete the Bank Feed and I only get vicious circles of nothing.  I reached out twice to the bank who said it was on the QB side... called QB and I was told to call Bill.com, WHAT IS BILL.COM.  When I asked why, I was told the instructions say to call BILL.COM.  I have never been enrolled in this and after a day of trying to get through this I quit.  My bank says I need to have a 3 way call to fix this, I want to scream, and that means I have to wait for my boss to be in the office and sit still long enough for me to get through the process. Am I missing something?  My search located many others having issues earlier in the year and I have no idea if the issue just is not fixed, or am I doing something wrong.  

2 replies

Candice C
Candice C
October 20, 2021

Good afternoon, @ca88fan. 

 

It's great to see you back in the Community. This isn't the impression I want to leave you with. 

 

Can you please provide me with a screenshot of the page you're getting stuck on and any additional information that would be helpful (Error messages, blank screen, etc.)? This help me determine the best solution for your business. 

 

It's my priority that you're able to pay your vendors electronically with direct deposit. Hit the Reply button when you have those details. I'll be right around the corner!

C
ca88fanAuthor
October 20, 2021

I attached step by step what I have done.  The log in page, when my boss enters his information it says that it is invalid.  When I click on the enroll link to the right I get the Chrome BS, that I did run 3 times and the d*** thing still comes up.  The error code is what comes up when I click on the bank ling to the right of the log in page. 

 

 

MariaSoledadG
MariaSoledadG
October 20, 2021

Let's make sure to fix the issue, ca88fan.

 

Ideally, you may get this error when you're using an older version of Internet Explorer. You'll want to upgrade your browser to the latest version. To do this, follow the steps below.

  1. Close QuickBooks Desktop.
  2. Follow the steps for your Windows operating system to upgrade to Internet Explorer 11.
  3. Reopen QuickBooks Desktop.

 

Also, Internet Explorer 11 works with Windows 10 and Windows 8.1. However, if you're still getting the error even if your computer has IE installed and active, follow the steps in this article: Warning That Internet Explorer 11.0 Is Required When It's Already Installed. 

 

For more information, I've added this article for more troubleshooting steps and in case you encounter errors in QuickBooks: Verify And Troubleshoot QuickBooks Desktop And Internet Explorer Settings.

 

Keep me posted if you need anything else about paying a vendor. As always, I'm here to further assist you.

BigRedConsulting
BigRedConsulting
October 30, 2021

Instead of all that you've gone through (and continue to?), if your bank will accept NACHA files from you, then you can use our BRC Direct Deposit File Creator to send DD orders to both employees and vendors. Most banks charge only a small nominal fee to process NACHA files from business customers.

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